Privacy Policy

1 Who We Are

Florida Statutory Compliance Bureau ("FSCB," "we," "us," or "our") is a private compliance consulting service based in Plantation, Florida. We operate the website floridacompliancebureau.com and provide administrative support services related to Florida DBPR license compliance.

For the purposes of applicable privacy law, FSCB is the data controller responsible for your personal information collected through our website and service engagements.

2 Information We Collect

2.1 Information You Provide to Us

When you contact us, request a Diagnostic Audit, or engage our services, we collect:

• Identity information: Full name, business name
• Contact information: Email address, phone number, mailing address
• License information: DBPR license number, license type, license status details
• Business information: Type of business, location, years in operation
• Payment information: Processed exclusively through Stripe. FSCB does not store your credit card number, bank account, or CVV. We retain only the last four digits of your card and your billing address as provided by Stripe.
• Communications: Emails, phone call notes, and any other correspondence between you and FSCB

2.2 Information We Collect Automatically

When you visit our website, we may automatically collect:

• IP address and general geographic location
• Browser type and version
• Pages visited and time spent on our site
• Referring website or source
• Device type (desktop, mobile, tablet)

2.3 Information From Third-Party Sources

In the course of providing our services, we may access publicly available information about your license from the Florida DBPR's public license lookup database. This is public information and is accessed solely to provide you with accurate service.

3 How We Collect Information

We collect your personal information through the following channels:

• Contact and audit request forms on our website
• Email correspondence with our team
• Phone calls with our team (we may take notes)
• Stripe payment processing when you pay for services
• Cookies and analytics tools on our website (see Section 8)
• Public DBPR records accessed in the course of providing services

4 How We Use Your Information

We use the information we collect for the following purposes:

4.1 To Provide Services

• Conducting your Diagnostic Audit and reviewing your DBPR license status
• Performing administrative steps to assist with license restoration
• Managing your Continuity Club subscription and monitoring your license
• Communicating with you about your service engagement, status updates, and next steps

4.2 To Process Payments

• Charging your payment method for services rendered via Stripe
• Managing subscription billing and cancellations
• Issuing refunds where applicable

4.3 To Communicate With You

• Responding to your inquiries and service requests
• Sending service updates, renewal reminders, and compliance alerts
• Sending administrative communications related to your account

4.4 To Improve Our Services

• Analyzing website usage to improve user experience
• Understanding which services are most valuable to our clients
• Identifying and fixing technical issues on our website

4.5 Legal and Compliance Purposes

• Complying with applicable laws and regulations
• Responding to legal requests or court orders
• Protecting our legal rights and defending against claims
• Preventing fraud or misuse of our services

5 How We Share Your Information

FSCB does not sell, rent, or trade your personal information. We share your information only in the following limited circumstances:

5.1 Service Providers

We work with trusted third-party service providers who assist in operating our business. These providers are contractually bound to protect your information and may only use it to provide services on our behalf:

• Stripe: Payment processing. Stripe Privacy Policy
• Google Workspace: Email and business communications
• Website hosting provider: Hosting and delivery of our website
• Analytics provider: Anonymous website analytics (e.g., Google Analytics)

5.2 Florida DBPR Portal

When you authorize us to act on your behalf, we may submit your information (such as your license number and business details) through the Florida DBPR's online portal as part of our administrative services. This is done solely at your direction and with your authorization.

5.3 Legal Requirements

We may disclose your information if required to do so by law, subpoena, court order, or other legal process, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of FSCB, our clients, or the public.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of FSCB's assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website prior to your data being subject to a different privacy policy.

6 Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations:

• Active clients: We retain your information for the duration of your service engagement and for 3 years following the end of your engagement, to address any potential disputes or compliance inquiries.
• Inactive inquiries: If you requested a Diagnostic Audit but did not become a paying client, we retain your information for 12 months and then delete it.
• Payment records: We retain transaction records for 7 years in accordance with standard business and tax record-keeping requirements.
• Communications: Email and phone communications are retained for 3 years following your last engagement with us.

When retention periods expire, we securely delete or anonymize your personal information.

7 Data Security

FSCB takes reasonable and appropriate measures to protect your personal information from unauthorized access, loss, misuse, or alteration. Our security measures include:

• Using Stripe for all payment processing — we never store raw payment card data on our systems
• Secure, encrypted email communications for client correspondence
• Password protection and access controls on all systems containing client data
• Limiting access to your information to only those personnel who need it to provide your services

8 Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help websites function properly and provide analytics information to website operators.

8.2 How We Use Cookies

Our website may use the following types of cookies:

• Essential cookies: Required for the website to function. These cannot be disabled.
• Analytics cookies: Help us understand how visitors use our website (e.g., Google Analytics). This data is aggregated and anonymous.
• Preference cookies: Remember your settings and preferences for future visits.

8.3 Your Cookie Choices

You can control or delete cookies through your browser settings. Disabling cookies may affect the functionality of our website. For more information about managing cookies, visit allaboutcookies.org.

9 Third-Party Services & Links

Our website may contain links to third-party websites, including the Florida DBPR website, Stripe, and others. This Privacy Policy applies only to FSCB's website and services. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

Stripe processes all payments on our behalf. For information on how Stripe handles your payment data, please review Stripe's Privacy Policy.

10 Your Privacy Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

To exercise any of these rights, please contact us at info@floridacompliancebureau.com. We will respond to all verifiable requests within 30 days. We may need to verify your identity before processing your request.

We will not discriminate against you for exercising any of your privacy rights.

11 Children's Privacy

Our services are intended for business owners and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately at info@floridacompliancebureau.com and we will delete it promptly.

12 Florida Privacy Rights

As a Florida-based business serving Florida residents, we are subject to applicable Florida privacy laws. Florida residents have the right to:

• Know what personal information we collect and how it is used
• Request deletion of personal information we have collected, subject to exceptions
• Opt out of the sale of personal information (note: FSCB does not sell personal information)
• Non-discrimination for exercising their privacy rights

To submit a Florida privacy rights request, please contact us at info@floridacompliancebureau.com with the subject line "Florida Privacy Request." We will respond within 45 days as required by applicable law.

13 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify active clients by email at least 14 days before changes take effect
• Post the updated policy on our website

Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

14 Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

We are committed to resolving any privacy concerns promptly and fairly. If you are not satisfied with our response, you may have the right to lodge a complaint with the appropriate data protection authority in your jurisdiction.